No cash is accepted for reservations. Only credit cards are accepted for reservations.
Does your staff accept gratuities?
All excursions and activities include an auto-gratuity of 20%. If you receive amazing service, cash is always a special treat for our hardworking staff!
Is parking available nearby?
Parking is very limited at the Hawks Cay Marina due to construction. Please walk or take a Hawks Cay shuttle if you are on property. If you are coming from town, please park in the Angler and Ale Parking lot or across the street.
Where do we meet for our Sunset Cruise?
Our Group Sunset Cruise departs from the Lagoon Dock at the Hawks Cay Resort.
Private Sunset Cruises depart from the Solé Office to the left of Angler and Ale Restaurant. Arrive 15 minutes before your departure time.
Where do we check-in for all daytime excursions?
Meet at the Solé Office to the left of Angler and Ale Restaurant 20-30 minutes before your departure time.
Is the boat wheelchair accessible?
Helios, one of our group boats, is wheelchair accessible. Please call the office to facilitate this or for any other special requests or disabilities at 305-209-9959.
Do you cancel tours due to weather?
If the captain feels an excursion will be unsafe or unpleasant, you may be given an alternative excursion, an alternative day, or a full refund.
How long does it take to process a refund?
Typically a refund will take less than 5 business days to process.
Are pets allowed?
We do love our pets! But unfortunately no pets are allowed on the boats.
What should I bring for kayaking or paddleboarding?
Please bring shoes that can get wet, a cell phone, and any other snacks, sunglasses, hat, towel, etc. LEAVE YOUR KEYS AND WALLET IN THE CAR OR AT HOME or the staff is happy to keep these in the office. Do NOT take essential items on the water. You will be provided ONE dry bag for your cell phone so that we may communicate with you on the water. Bottled water is also available.
Do you offer Jet Skiing or Parasailing?
There is no jet skiing or parasailing at Hawks Cay. There are many operators in the area though so a quick internet search will point you in the right direction.
Do you have towels?
No towels are available at the Marina so please bring your own.
Are we allowed to bring drinks and snacks on board?
Of course! Private boats will have an iced cooler for your use. We just request no glass or red wine please.